Terms & Conditions

About us

Ceta Holland B.V., Rokin 92, 1012 KZ Amsterdam, the Netherlands.
Chamber of Commerce (KvK) 89844580 · VAT NL865130383B02
Email: hello@cetaholland.com

Version 1.0, October 2026.

1. Scope

1.1 These General Terms and Conditions ("Terms") apply to every quotation, order, order confirmation, delivery and agreement between Ceta Holland B.V. ("Ceta", "we") and any business customer ("Customer", "you"), whether placed through our web shop, by email, by phone, by messaging app or in any other way.

1.2 We supply businesses only. By ordering you confirm that you act in the course of your trade, business or profession. Consumers cannot place orders.

1.3 Your own purchasing or general terms do not apply unless we have expressly accepted them in writing. Deviations from these Terms are only valid if agreed in writing.

2. Accounts and orders

2.1 We may ask for company details (such as a Chamber of Commerce extract, VAT number and identification of authorised persons) before opening an account or accepting an order, and may refuse an account or order at our discretion.

2.2 Quotations, price lists and web shop listings are without obligation and subject to availability. An agreement is formed only when we confirm the order in writing (including by email or through the web shop) or when we deliver.

2.3 You are responsible for the accuracy of your order, including quantities, product codes and delivery address. Orders can only be changed or cancelled with our written agreement; costs already incurred may be charged.

2.4 Where stock is limited we may deliver part of an order and invoice that part separately.

3. Prices

3.1 All prices are in euros and exclusive of VAT and any other taxes or levies, which are charged at the applicable rate. Intra-EU supplies to a customer with a valid VAT number may be invoiced under the reverse-charge rules where the legal conditions are met.

3.2 Unless agreed otherwise, prices are ex warehouse and exclude delivery, pallet and packaging charges, which are shown on the order confirmation.

3.3 We may adjust prices for orders not yet confirmed. If costs such as purchase prices, duties, exchange rates or transport rise significantly after confirmation but before delivery, we may pass on that increase; you may then cancel the affected order without cost.

4. Payment

4.1 Unless agreed otherwise in writing, payment is due before dispatch (prepayment) by bank transfer or by one of the payment methods offered at checkout, such as card or other methods provided through our payment service providers.

4.2 Where we offer payment on invoice or deferred payment terms, either directly or through a third-party payment or financing provider, the payment term stated on the invoice or in the provider's terms applies. If a provider is used, you may be required to accept its terms and a credit check, and the claim may be assigned to that provider; payments must then be made to the provider as instructed.

4.3 Credit limits and payment terms are granted at our discretion and may be changed or withdrawn, in particular if your financial position gives reason to do so.

4.4 If you do not pay on time you are in default without notice. Statutory commercial interest (Article 6:119a of the Dutch Civil Code) is then due, together with reasonable extrajudicial collection costs in accordance with Dutch law. We may suspend further deliveries until all overdue amounts have been paid.

4.5 You may not set off amounts or suspend payment on account of a complaint, unless we have accepted the complaint in writing.

5. Delivery

5.1 Delivery dates are estimates and not strict deadlines. Late delivery does not entitle you to compensation or cancellation unless we have failed to deliver within a reasonable further period you set us in writing.

5.2 Unless agreed otherwise, delivery terms are as stated on the order confirmation (for example ex works or delivered to the agreed address). Risk passes to you on delivery or, for collection, when the goods are made available to you.

5.3 You must ensure the delivery address is accessible and that someone is present to receive the goods during the agreed window. Costs of failed or repeated delivery may be charged.

5.4 On receipt you must check the number of packages and the outer condition of the goods and note any visible damage or shortage on the delivery note or CMR.

6. Retention of title

6.1 Goods remain our property until you have paid in full all amounts owed under this and any earlier or later agreements, including interest and costs.

6.2 Until then you may resell the goods only in the normal course of your business and may not pledge them or grant any other security right over them. You must store them with due care and recognisably as our property.

6.3 If you fail to meet your payment obligations, we may recover the goods. You grant us access to the places where they are kept for that purpose.

7. Complaints and returns

7.1 Damage, shortages or incorrect items must be reported to us within 48 hours of delivery, with photos, the order number and the delivery note. Hidden defects must be reported within 48 hours of discovery and in any case before the best-before or use-by date.

7.2 If a complaint is justified we will, at our option, credit the invoice, replace the goods or deliver the missing items. Further details are set out in our Returns Policy, which forms part of these Terms.

7.3 Correctly supplied perishable or chilled goods cannot be returned. Goods may only be returned with our prior written agreement.

7.4 Complaints not made in time or in the way described above do not entitle you to any remedy.

8. Liability

8.1 Our total liability arising from or in connection with an agreement is limited to the invoice value (excluding VAT) of the goods to which the claim relates.

8.2 We are not liable for indirect or consequential loss, including loss of profit, lost turnover, missed savings, business interruption or damage to reputation.

8.3 These limitations do not apply where the loss results from intent or deliberate recklessness of our management, or where liability cannot be limited by mandatory law.

8.4 Any claim against us lapses if it has not been brought within one year after you became aware, or should reasonably have become aware, of the facts on which it is based.

9. Force majeure

We are not liable for failure or delay caused by circumstances beyond our reasonable control, including failure by suppliers or carriers, extreme weather, strikes, epidemics, government measures and transport disruption. If force majeure lasts longer than 30 days, either party may cancel the affected part of the agreement without liability.

10. Privacy

We process personal data of your contact persons to open and manage your account, process orders and payments, carry out credit checks and comply with legal obligations, in accordance with the General Data Protection Regulation (GDPR). Where a payment or financing provider is used, the data needed for that purpose is shared with it. See our Privacy Policy for details.

11. Governing law and disputes

11.1 These Terms and all agreements with us are governed exclusively by the laws of the Netherlands. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

11.2 All disputes will be submitted exclusively to the competent court in Amsterdam, the Netherlands, unless mandatory law provides otherwise.

11.3 If any provision of these Terms is invalid, the remaining provisions remain in force. In the event of any conflict between translations, the English text prevails.

12. Use of this website

The content of this site belongs to Ceta Holland B.V. Product names and brand marks shown are the property of their respective owners. We take care to keep this site accurate but information on it is not an offer.