Returns Policy

About us

Ceta Holland B.V., Rokin 92, 1012 KZ Amsterdam, the Netherlands.
Chamber of Commerce (KvK) 89844580 · VAT NL865130383B02
Email: hello@cetaholland.com

This policy applies to trade orders supplied by Ceta Holland B.V. and forms part of our Terms & Conditions.

1. Check your delivery

Please check the number of packages and their condition when the goods arrive, and note any visible damage or shortage on the delivery note or CMR before signing.

2. Report within 48 hours

Damage, shortages or incorrect items must be reported to hello@cetaholland.com within 48 hours of delivery. Please include:

• your order or invoice number;
• the product codes and quantities affected;
• clear photos of the damaged goods, packaging and labels (including batch and date codes);
• a copy of the signed delivery note or CMR.

Please keep the goods and packaging until we have assessed the claim, in case we need to inspect or collect them.

3. Credit or replacement

Once we have confirmed the claim, we will, at our option, issue a credit note against your account or invoice, or send a replacement or the missing items with your next delivery or as soon as reasonably possible. Where we ask for goods to be returned, we will arrange and pay for collection.

4. Goods that cannot be returned

• Perishable, chilled and frozen goods that were supplied correctly cannot be returned or exchanged.
• Goods that have been opened, used, stored incorrectly or damaged after delivery.
• Goods ordered in error, unless we agree otherwise in writing; a handling charge may then apply.

5. Late claims

Claims reported after 48 hours, or without the information listed above, may not be accepted. Hidden defects must be reported within 48 hours of discovery and before the best-before or use-by date.

6. Contact

Email hello@cetaholland.com.